Shipping Information
Q: What is the status of my order?
A: Your order status will be available 24 hours after your order has been placed, by simply clicking on the "My Account" link at the bottom of every page of our site. From there, you will be able to view information about your order.Q: What shipping options are available?
A: Orders from urbanwatchco.com are shipped via USPS or UPS Insured, using these following shipping options are available when you check out. Expedited orders must be placed before 1 PM Pacific Standard Time, M-F. and will be shipped out the same day. All other orders will be shipped out the next business day.- Standard Shipping (delivery within 4-5 business days): FREE
- USPS Priority Mail: $7.00
- 3-Business Day Shipping and Handling: $7.00
- 2-Business Day Shipping and Handling: $15.95
- 1-Business Day Shipping and Handling: $25.95
NOTE: P.O. Box, A.P.O., and F.P.O. addresses are automatically shipped via USPS Ground. No Saturday or Sunday deliveries on orders shipped via FedEx.
Q: What are the shipping charges for Urban Watch & Co. Gift Cards purchased online?
A: Gift Card orders from urbanwatchco.com are shipped via USPS for ground and UPS for 2nd day and next day using the following rate scale:- Standard Shipping (delivery within 4-5 business days): $4.00
- 2-Business Day Shipping and Handling: $10.95
- 1-Business Day Shipping and Handling: $14.95
NOTE: There are no additional charges for the purchase of multiple Gift Cards. If your Gift Card is shipped with other products, the Gift Card will be included in the order with no additional shipping charges. P.O. Box, A.P.O., and F.P.O. addresses are automatically shipped via USPS Ground. No Saturday or Sunday deliveries on orders shipped via FedEx.
Q: When is my order shipped?
A: Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 4:00 p.m. PST) are typically processed and shipped within 24 hours. Once an order has processed, delivery time depends on the chosen shipping method. No Saturday or Sunday deliveries on orders shipped via USPS or UPS Insured.Q: Can I ship an order to a P.O. box?
A: Yes. Orders shipped to P.O., A.P.O., or F.P.O., boxes within the United States are automatically shipped via USPS Ground.Q: Can I ship an order to Alaska or Hawaii?
A: Yes. Orders to Alaska and Hawaii are shipped via USPS (unless the Next Day or 2nd Day Air option is chosen), and may take 7-14 days for ground delivery. There is an additional charge of $10.00 for orders to Alaska & Hawaii.Q: Can I ship an order to a foreign country?
A: We ship to all US States and Territories. For all other international shipping orders, an international shipping fee will be applied and extra terms and conditions will apply to your order.
International Shipping
$25 USD Per Item Shipping FeeUrban Watch & Co. will ship to the following locales with a $25 USD per item shipping fee for the order, regardless of weight or dimensions: Austria, Belgium, Denmark, Including Faroe Islands, Finland, France, Germany, Greece, Holland, Ireland, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, Including Azores & Madeira, Italy, Spain, Including Canary Islands, Sweden, Switzerland, United Kingdom, England, Scotland, Wales, Northern Ireland & Vatican City.
$45 USD Per Item Shipping Fee
Urban Watch & Co. will ship to the following locales with a $45 USD per item shipping fee for the order, regardless of weight or dimensions: Australia, China, Hong Kong, India, Japan, Macau, Malaysia, Mongolia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, & Vietnam.
Upon delivery, you will be responsible for paying for all applicable duties and/or taxes for your order. If packages are refused upon delivery, the customer will be responsible for all duties/taxes, return shipping and a 20% restocking fee. Original shipping cost will not be refunded.
